General policies

Grievance Policy:

Feedback and Grievance Resolution Procedure

The Center for Intuitive Practices (CIP) values your input and welcomes the opportunity to address any concerns or questions you may have as a program participant. If you have grievances, inquiries about continuing education approvals, refund requests, or any other concerns, please reach out to our Center for Intuitive Practices team by completing the provided form or sending an email to support@centerforintuitivepractices.com.

Upon receiving your request, any grievances will be discussed at our quarterly team meeting, attended by CIP leadership. This leadership team includes Dr. Francine Packard, the founder and CEO, and Dr. Rachel Weaver, the Director of Continuing Education. We commit to responding to your requests within five business days following our decision on the grievance. Additionally, CIP conducts monthly team meetings and quarterly Diversity and Inclusion Committee meetings, where, depending on the nature of the grievance, it may be addressed.

In the event that you feel your rights as a learner have been violated or disrespected, you also have the right to file a complaint with any of the continuing education approval bodies connected to our training programs. These organizations include, but are not limited to, the EMDR International Association, the American Psychological Association, the National Board of Certified Counselors, the Association of Social Work Boards, and the Ohio Counselors, Social Workers, Marriage and Family Therapists Board. We hope to collaboratively reach a satisfactory resolution to any issues that may arise.

Please note that we only offer Full CE Credit for attendance. To receive credit, you must be present for the entire day of a live training session, whether in-person or live via Zoom. Partial credit is not currently available. If you are unable to attend the entire training, please contact us at support@centerforintuitivepractices.com to discuss alternative options.

Refund Policy

If you need to cancel your participation more than two weeks before a scheduled event, you are entitled to a full refund, less a 5% processing fee, or the option to apply the amount paid toward a future training with the Center for Intuitive Practices. If you cancel less than two weeks before the event, you are entitled to a 50% refund or the option to apply the payment toward a future CIP training. Exceptions to this policy are made only for medically documented reasons or family deaths. No-shows are not eligible for a refund. In the case of inclement weather leading to training cancellation, your registration will be moved to the rescheduled date. If the new date is not suitable for you, we can provide you with an alternative date or a refund. Please note that if you voluntarily terminate your training or leave it early for any reason, you are not eligible for a refund. All other situations will be addressed on a case-by-case basis. For further inquiries or concerns, please email us at support@centerforintuitivepractices.com.

Replacement Documents Policy

Should you lose or require replacement documents such as certificates of completion, CE verification, or wall certificates, we can replicate them for you. However, CIP reserves the right to charge an administrative fee of $10.00 per document if the request is made more than 30 days after the document's original issue date. For any questions or concerns regarding replacement documents, please contact us at support@centerforintuitivepractices.com.

Social Media Policy & Contacting Dr. Francine Packard & Dr. Rachel Weaver

Please be aware that we cannot provide advice related to diagnosis or treatment to individuals who are not our direct clients or consultees, and this includes interactions over social media. Any advice of this nature should be maintained within client or consultation records, following the appropriate privacy and confidentiality standards. Participating in our social media platforms, including Private Messaging, does not establish a professional relationship between you and the CIP staff, faculty, or associates. We kindly request that you refrain from using Private Messaging on any of the CIP pages, whether personal or professional, for business-related queries. This includes requests for treatment providers and professional consultation questions. Instead, please direct all your inquiries to support@centerforintuitivepractices.com.

We encourage you to initiate discussions in groups that Dr. Francine Packard and Dr. Rachel Weaver manage for students and consultees. While our CIP professionals aim to be interactive in these groups, we may need to establish boundaries if conversations venture into the realm of professional consultation. Please be aware that messages sent to our social media inboxes may not always receive a direct response.

We have a zero-tolerance policy for threatening or abusive behavior directed towards CIP professionals or any members in the CIP community forums. Such behavior will result in immediate blocking or banning from all groups affiliated with CIP businesses and may be reported to the appropriate social media groups at the discretion of CIP leadership. Harassment, racist behavior, or hate speech towards other members on these forums or pages will also result in an immediate ban.

ADA Support & Disability Accommodation

All venues used for in-person trainings adhere to ADA compliance standards. Whether you are attending in person or online, if you require assistance or accommodations, the Center for Intuitive Practices is committed to making reasonable accommodations to meet your needs. Please reach out to us via email at support@centerforintuitivepractices.com if you have any questions, concerns, or need to make such a request. Please note that we request a 30-day notice from you for accommodations when attending our home office.

Resolutions

If you have a concern you need support for please contact our team.